What is AI Agent on n8n? Optimize Your Workflow with n8n and AI Agent

• User-friendly drag-and-drop interface 

• Supports hundreds of built-in integrations 

• Allows direct JavaScript scripting in workflows 

• Can be run on cloud or installed locally 

• Free with the open-source version 

• Supports multiple triggers within a single workflow 

• AI Agent is a standout feature not found in most other tools 

An AI Agent is a “digital employee” that uses artificial intelligence to perform various tasks such as chatting with customers, summarizing content, classifying emails, creating marketing materials, or processing data. When integrated into n8n, the AI Agent becomes a node within the workflow, helping automate complex processes that previously required significant human resources. 

What components make up an AI Agent in n8n? 

• An AI Agent in n8n can consist of multiple distinct parts to operate effectively like a “virtual employee.” Specifically: 

• AI (language model): Often uses APIs like OpenAI GPT, Claude, HuggingFace, etc., to process and generate content. 

• Memory: Stores past information to build context for responses or continuous actions. For example, remembering what a customer asked earlier or tracking support progress. 

• Prompt: Specific instructions to shape the AI’s behavior. Example: “You are a professional customer support assistant...” 

• Tools: Extended capabilities of the agent such as calling APIs, querying databases, sending emails, scheduling, processing files, etc. 

• Workflow control: Enables the agent to determine when to call the AI model, when to use other tools, or when to save data. 

• Contextual data: Data that the agent receives from external sources like forms, webhooks, or emails. 

• How does the AI Agent work in n8n? 

• Receives input from trigger nodes such as webhooks, emails, or forms 

• Builds context and calls the AI model using the prompt + memory + real-time data 

• Sends the result to subsequent nodes: Google Sheets, CRM, email, Discord, etc. 

• An n8n account (cloud or self-hosted) 

• An OpenAI account or equivalent AI service (Claude, Gemini, etc.) 

• A Zalo Official Account (OA) 

• Tour and accommodation data (as a table – Google Sheets or a database) 

• Receives messages from users via Zalo webhook 

• Data includes: Zalo ID, message content 

• Call Zalo’s API to fetch additional user info (name, phone number if permission granted) 

• Create a sample prompt like: 
  "You are a travel consultant. Based on the customer's question and the available data, suggest suitable tours or accommodations." 

• Feed in message content + tour data from Google Sheets (or database) 

• Send the AI-generated response back to the user on Zalo via OA API 

• Memory: Store chat history by Zalo ID to personalize responses 

• Branching: If the user asks about tours → process via flow A; if about accommodations → process via flow B 

• Auto-send images/brochures: Integrate Google Drive or Airtable to fetch and send images or brochures 

• Booking tours/accommodations: Send a booking form (Zalo Form or link to Google Form) if the user wants to make a reservation 

• Test real messages from Zalo 

• Monitor logs in n8n to check for errors 

• Deploy and maintain (you can combine n8n Cloud + Airtable/Sheets for easier management) 

• Free, flexible, and easy to customize 

• Powerful AI integration, easy to deploy 

• Full user control and data transparency 

• Requires basic technical knowledge 

• If not using the cloud version, you'll need to self-host the server 

• Small and Medium Enterprises (SMEs): To automate processes like marketing, customer support, and data reporting 

• Freelancers / Agencies: To provide professional automation solutions for clients 

• Tech-savvy individuals: To build personal automation tools or develop business ideas