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5 popular question types in Zoho Survey to make your surveys more diverse
Using a variety of question types can make surveys more engaging and less monotonous for participants. This article highlights 5 popular question types in Zoho Survey to help you understand and use them effectively.
Table of content
1. Single Questions
This is the most common type of question used in Zoho Survey and other platforms. Single questions can be divided into the following categories:
Short answer questions
These are designed to collect quick and specific information through concise answers, without requiring lengthy descriptions.
You can ask for numerical information (e.g., age or income), dates (e.g., year of birth or start date for work or school), or request users to input their email addresses for future contact.
File attachment option
In Zoho Survey, you can also allow users to attach files for short-answer questions, such as uploading identification cards, certificates, or other documents.
By combining multiple short-answer questions, you can create a comprehensive form to collect detailed participant information.
Long answer questions
These aim to gather detailed feedback, allowing respondents to express their thoughts, opinions, or descriptions across multiple lines. Note that Zoho Survey limits responses to 20,000 characters.
Binary choice questions
This type resembles a “Yes/No question” in English. Participants can only answer with a simple true/false or yes/no response, enabling quick and accurate data collection.
Image choice questions
Instead of plain text, you can use images to make surveys more visually appealing and engaging.
2. Multiple-Choice Questions
Unlike single questions, multiple-choice questions let respondents input more data in a single form, providing more useful insights. They include:
Single-answer multiple-choice questions
Respondents can select only one answer from a list of options. This is suitable when precise information is required.
Multiple-answer multiple-choice questions
Participants can choose multiple options from the list, allowing you to collect more comprehensive data from a single question.
3. Dropdown List Questions
Similar to multiple-choice questions, but instead of displaying all options, answers are condensed into a dropdown menu. Respondents can click the menu and select the appropriate choice. This type is mainly used to make the form cleaner and more visually appealing.
Dropdown list questions come in two types:
Single-answer dropdown
Users can select only one option.
Multiple-answer dropdown
Users can select multiple options from the list.
4. Rating Questions
Star rating
Respondents choose stars to answer questions, often related to assessing quality or satisfaction levels.
10-point rating scale
Similar to stars but allows ratings from 1 to 10, providing more precise feedback.
Slider scale
This type offers even greater detail than a 10-point scale. Respondents can drag a slider to select their desired level. Its high interactivity makes it a crucial tool for collecting accurate data in detailed surveys.
Total scoring
Here, respondents can input exact numbers into the form, and Zoho Survey will calculate and display the total score.
Additionally, choice questions can be adapted into rating questions to add an evaluative element.
5. Matrix Questions
Matrix questions present answers in a grid format for respondents to select. It’s a more advanced version of multiple-choice questions and includes the following types:
Single-answer matrix
Respondents select one answer per row within a data table.
Multiple-answer matrix
Respondents can select multiple answers within the same table.
Matrix rating
Combines several questions into a compact section for better organization.
Star-rating matrix
Similar to the above, but responses are represented with stars for a more attractive design.
Dropdown matrix
Answers are condensed into dropdown menus within the matrix, making the form more visually appealing, though it may be less convenient for participants.
Matrix grid
This combines different question types into a complex answer table, enabling respondents to provide detailed feedback for more accurate insights.
The question types in Zoho Survey are diverse, ranging from simple to complex. To make the most of this tool, you should practice frequently and flexibly combine different question types to create surveys that are comprehensive, diverse, and tailored to your specific needs.
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